Privacy policy

At TLC Pet Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data, particularly regarding text messaging opt-in data and consent. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you opt in to receive text messages from TLC Pet Care, we collect the following types of data:

  • Your phone number

  • Opt-in consent (for receiving text messages)

2. Use of Your Information

The information you provide when opting in to receive text messages will be used solely to:

  • Send you updates, reminders, and important information regarding TLC Pet Care services.

  • Ensure that we are in compliance with applicable communication laws and regulations.

3. Data Sharing and Third Parties

We take your privacy seriously. Your text messaging opt-in data and consent information will not be shared with any third parties for marketing, sales, or any other purposes. We will only use your data internally to provide you with the services you've requested and ensure that communication preferences are properly honored.

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.

4. Data Security

We implement strict security measures to protect your data from unauthorized access, disclosure, or alteration. We take all reasonable precautions to safeguard your information and ensure it is used in compliance with this Privacy Policy.

5. Your Rights

You have the right to:

  • Opt out of receiving text messages from us at any time by following the opt-out instructions provided in our communications.

6. Changes to This Privacy Policy

TLC Pet Care reserves the right to update this Privacy Policy from time to time. If we make any material changes, we will notify you by updating the "Effective Date" at the top of this page and, if necessary, contacting you directly.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us.

Types of SMS Communications: If you have consented to receive text messages from TLC Pet Care, you may receive text messages related to appointment reminders, diagnostic results and treatment updates.

Standard Messaging Disclosure:

  • Message and data rates may apply. To obtain information about your personal rates, please contact your current phone carrier. The frequency of text messages received is determined on an individual basis and is dependent on the interaction regarding your account with TLC Pet Care and the required follow-up to answer all inquiries.

  • You can opt-out at any time by texting "STOP." No further SMS communication will be sent.

  • For assistance, text "HELP" or visit our website tlcpet.vet.

  • If you want to obtain more information, check our Privacy Policy https://www.tlcpet.vet/privacy-policy