Privacy policy
At TLC Pet Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data, particularly regarding text messaging opt-in data and consent. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you opt in to receive text messages from TLC Pet Care, we collect the following types of data:
Your phone number
Opt-in consent (for receiving text messages)
2. Use of Your Information
The information you provide when opting in to receive text messages will be used solely to:
Send you updates, reminders, and important information regarding TLC Pet Care services.
Ensure that we are in compliance with applicable communication laws and regulations.
3. Data Sharing and Third Parties
We take your privacy seriously. Your text messaging opt-in data and consent information will not be shared with any third parties for marketing, sales, or any other purposes. We will only use your data internally to provide you with the services you've requested and ensure that communication preferences are properly honored.
SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.
4. Data Security
We implement strict security measures to protect your data from unauthorized access, disclosure, or alteration. We take all reasonable precautions to safeguard your information and ensure it is used in compliance with this Privacy Policy.
5. Your Rights
You have the right to:
Opt out of receiving text messages from us at any time by following the opt-out instructions provided in our communications.
6. Changes to This Privacy Policy
TLC Pet Care reserves the right to update this Privacy Policy from time to time. If we make any material changes, we will notify you by updating the "Effective Date" at the top of this page and, if necessary, contacting you directly.
7. Contact Us
SMS Consent Communication:
The information 385-333-4185 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from TLC Pet Care, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Kara at TLC Pet Care on 1/1/2025 at 7:00am. Reply STOP to opt out of SMS messaging at any time."
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointment.
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from TLC Pet Care in the following ways:
- Verbally, during a conversation
- By submitting an online form
- By filling out a paper form
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.tlcpet.vet/